Planner
- JobNo: 188
- Location: Omagh, County Tyrone
- Contract: Full Time Contract
This role operates within a fast-paced environment and is responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers.
This role will require teamwork and liaise closely with all stakeholders in the business and assist daily in managing targets and workflows effectively.
Responsibilities
- Be the initial point of contact for tenants for urgent, routine and adaption works
- Scheduling customer appointments and creating events
- Notifying customers on planned arrival of workers Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
- Raising survey events on new COTs, Adaptions and Response jobs
- Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
- Liaise with administration team, supervisor and management to answer queries and review works in progress.
- Liaise daily with client district maintenance officers/administrators
- Monitoring of required completion dates, ensuring they are meet, or extension requested were required
- Dealing with queries and complaint resolution
- Maintaining standards and processes to reach KPI targets.
- Support other planning areas when required as part of a cross-functional team environment
- Review KPI prior to monthly meeting and prepare any documents needed for any possible challenges.
- Prioritise customer orders by due date to support the company in meeting target deadline KPI
- Escalate issues promptly to management and help resolve problems in a timely fashion
The ideal candidate will have the following:
- IT literate, proficient in Microsoft Office
- Previous experience of scheduling/ logistics
- Experience in customer service and customer excellence
How to apply
For further details, please send your CV to: careers@cfm-ni.com
CFM is an equal opportunities employer and welcomes applicants from all sections of the community regardless of their gender, religious belief, political opinion, sexual orientation, disability, age, marital status or race.
Apply Now