Head of Core Services

Job title: Head of Core Services

Line Manager/ Reporting to: Managing Director

Location: Magherafelt – With travel required

About us:

CFM (est 1974) are a leading NI Facilities management company delivering total integrated building service solutions throughout the public and private sector. The business has grown rapidly over the last 5 years and currently has a 230 strong all trade workforce, as part of our 10-year vision we plan to further grow the business to an all-Ireland delivery.

Our approach is highly innovative and combines industry best practice with the latest technology to provide a 24/7/365 package which is uniquely tailored to meet the needs of every single client we work with.

We operate throughout Northern Ireland and consistently deliver high quality, fully transparent services on every level from strategic planning to handover of the completed project. This has enabled us to develop (and maintain) long standing relationships within local government, social housing, healthcare and with leading commercial and industrial companies, having responsibility for a portfolio of 40,000+ properties, delivering circa 2,000 repairs & projects per week.

As a family orientated business, we are united as one by our vision and values of being COMMITTED, FOCUSED and MOTIVATED to help:

“Support the lives of 1million PEOPLE, by maintaining & regenerating PLACES, ensuring that our operations create a sustainable PLANET for tomorrow”

About the role:

The Head of Core Services leads Core Services departments and significantly contributes to the operations of CFM, by leading, developing, and managing the Business Development, Contract/Commercial, Procurement and SHEQ/IMS compliance functions such as but not limited to the achievement of ISO certification on an annual basis.

Reporting to the Managing Director, the Head of Core Services is actively responsible for supporting, developing and implementing CFM’s strategic plans in accordance with CFM’s vivid vision. Managing the Core Services function of the company and co-ordinating Core Services processes and procedures to ensure organisational and operational effectiveness and efficiency.

Overseeing and managing all aspects of the Business Development, Contract/Commercial, Procurement and SHEQ/IMS within the company. Based at head office the role will require to ensure appropriate and timely communication across all levels throughout the company.

The Head of Core Services will support the Directors and Senior Management Team with business planning activities, providing practical and creative input in the development of new business initiatives, the design of current and future strategic and operational plans and will bring discipline to the strategic decision making process to manage the effective use of business resources.

The Head of Core Services will have the ability and experience to motivate and drive the teams and colleagues to achieve both the overall company targets and key performance objectives. Strong people management skills are also essential to encourage personal development and ensure employee engagement is maintained and motivate staff at all times.

What we offer:

We are a multi-award-winning company with a very exciting 10-year vision and at the heart of this vision is our People and our desire to create a positive impact in all that we do.

As a business we are committed to encourage and inspire in all that we do, motivating our teams to reach their full potential through a collaborative approach focused on building the skills needed for the future.

Responsibilities:

The Head of Core Services is responsible for the internal operations of the company. This involves overseeing Business Development, Contract/Commercial, Procurement/Supply Chain and SHEQ/IMS compliance functions. Build and optimise the operational infrastructure for the service to support CFM’s Vivid Vision.

Core Services

Design and oversee the execution of strategic plans and objectives for Core Service business functions and departments
Oversee all day-to-day operations of Core Services Teams, including team formation, scheduling and performance reporting
Partner with the Head of Operations Units to create process improvements to improve support and advisory service of the Core Service Teams and functions
Track and monitor key metrics of programme success, owning Core Service’s analytics, insights and reporting.Implement strategic or operational programme changes to achieve key metric goals
Lead the identification, prioritisation and optimisation of Core Services to scale and support CFM’S Vivid Vision.
Manage and continue to grow and develop the Core team.
The post holder will be responsible for the effectiveness of the governance arrangements of the organisation, overseeing due diligence and reporting on the Business Development, Contract/Commercial, Procurement/supply chain and SHEQ teams.
Act as conduit between board and heads of core service functions and other relevant business units and personnel
To chair and lead Business Development, Commercial, Procurement & Supply Chain and SHEQ department monthly management meetings ensuring balance score card targets are achieved for the area which help evolve and develop processes and business delivery.

SHEQ

Oversee day to day responsibility for the operational management of the company’s statutory functions and responsibilities, such as but limited to SHEQ
Oversee development and management of SHEQ management and reporting processes, working alongside R&M, Projects and M&E business units and auditors/advisors to deliver monthly, quarterly and annual targets.
Engaging with other Executives and Senior Management Teams, advising on matters of external regulations, legal and contractual obligations, internal controls and key performance indicators.
Oversee the development and maintenance of our Integrated Management systems throughout the company to ensure that the best possible products and services are provided to customers.
To oversee the management and provision of the Company’s SHEQ meetings, committees and sub-groups.
Lead out and ensure adherence to business improvement processes, taking responsibility for delivery and oversight of all SHEQ, BD, Procurement, Contract & commercials improvement initiatives.
Maintaining and managing adherence to company policies and procedures and ensuring compliance and adherence to all relevant legislation.

BD, Contracts & Procurement/supply chain

Oversee the development and delivery of the provision of the company’s Business Development strategy and functions, including liaison and co-ordination with relevant business units
Oversee and support the preparation of tender applications and bids including central government frameworks ensuring compliant and commercially effective submissions.
Oversee CFM marketing, communication, brand building and awareness along with key client interfaces and ongoing relationship building with clients, partners/key stakeholders
Ensure there is effective induction of all new staff and supply chain ensuring they receive adequate training and advice on job role and company processes prior to them commencing work.
In conjunction with head of contracts, ensuring oversight and compliance of contractual and statutory obligations are adhered to and fulfilled across contracts
To perform any other duties as may be reasonably required to ensure successful delivery of all ongoing works and contracts within the CFM workstream.

Relationships

The post holder will be expected to build positive and effective working relationships with the following staff and stakeholders:
Board, sub-groups, corporate/senior management teams and staff.
Finance, ICT, HR and legal advisors.
Central and local government departments/ representatives.

OKR/KPI’S:

Successful implementation and roll out of business objectives that achieve client KPI’s & contractual obligations
Implementation of corporate strategy and goals - OKR’s
SHEQ compliance
Efficient & effective client and internal KPI targets achieved and maintained via the utilisation of IT reports and systems
Attracting, retaining and developing talent and culture at levels of the business via initiatives mentioned aboveContinuous Professional Development

Candidate requirements:

Essential

Educated to Degree Level in Construction Related Subject
CSR Card or NVQ equivalent
GCSEs (including Maths and English Language C Grade) or equivalent.
Strong IT literacy skills.
Excellent organisational skills with a high level of attention to detail.
Extensive business experience including relevant multi-site gained within the Construction & Facilities Management sector
Experience in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people
HR, operational, commercial & contractual capability and understanding
Good written & verbal communication skills

Preferred

Previous experience in a leadership role
Membership of a Chartered Professional Body
IT skills and knowledge of Microsoft applications (Outlook, Word, Excel,)
Previous experience in working on MTC public sector/ Social Housing Contracts.

Competencies

Strong organisational skills
A collaborative team player – concerned with the team success as well as individual performance
Visible Leadership skills – can motivate others to achieve
Good communication and interpersonal skills
Be able to foster a team ethic
Ability to focus, prioritise and delegate
Ability to keep track of multiple tasks or projects
Time management

Our Values at CFM:

Our United Nations Sustainable Development Goals:

Here at CFM we are passionate about playing our part in maintaining a sustainable planet for all. By connecting our purpose and values to the UNSDG’s we are ensuring that we keep a strategic and refined focus on achieving and living this daily.